Privacy Policy

1. Information We Collect

We only collect information you choose to provide, primarily when you submit a quote request or contact form. This may include:

• Your name, job title, company name and country
• Your business email address and phone number
• Details about your label project, including size, material, quantity, artwork and finishing requirements
• Any other information you choose to include in your message

Our servers also collect limited technical data automatically for site security, responding to inquiries and measuring website and marketing performance. This may include your IP address, approximate geographic location derived from network or request metadata, browser type, pages visited, referring URL, landing page and campaign parameters (such as UTM values). Approximate location reflects the network you connect from — it is not precise and does not identify your exact physical address.

We use Google Analytics to understand how visitors use the site. Google Analytics may collect pseudonymous and aggregated usage information, such as pages viewed, approximate location, device and browser information, and traffic source information. We do not send personal information such as your name, email address or inquiry content to Google Analytics.

2. How We Use Your Information

• To respond to your inquiries and prepare quotations
• To communicate with you about your label project, samples and orders
• To improve our website, products and customer service
• To understand how visitors find our website and measure marketing performance
• To detect and prevent technical issues or fraudulent activity

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information only with service providers who help us operate our business — for example, shipping and logistics partners — and only to the extent necessary to fulfil your order. These providers are required to keep your information confidential.

4. Cookies

Our website uses minimal cookies and similar technologies to keep the site working and to understand anonymous traffic trends. You can control or delete cookies through your browser settings; the website will continue to function.

Google Analytics uses cookies to collect aggregate usage statistics. If you prefer not to be included in Google Analytics, you can install Google’s official Analytics opt-out browser add-on or block analytics cookies in your browser settings. Depending on where you are located, applicable law may require consent before non-essential analytics cookies are set; where that applies, we will seek your consent before enabling them.

5. Data Retention

We keep inquiry records only as long as needed to handle your request and provide customer support, after which they are deleted or anonymized, unless a longer retention period is required by law.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, please email contactlabelvanta.com or write to us at No. 258 Shuya Road, Songjiang District, Shanghai, China.